A Comprehensive Approach
General Practice support
Coaching, mentoring, training & advisory
RACGP Accreditation support / gap analysis
Risk management & governance systems
Online learning & training modules
Customised instructional cartoon videos
Community Health sector expertise
General Practice Support
We understand complexity!
Coaching & Mentoring
Effective use of Medicare Items
Instructional Cartoon Videos
Are you maximising and optimally using of Medicare items? We can help with chronic disease items, care planning, GP management plans, Team Care Arrangements, Health Assessments, PIP and SIP items, compliance assurance and MORE!
We have experience with the RACGP Standards for General Practice since inception!
Riwka Hagen has worked as a surveyor with Agpal/QIP as well as GPA/QPA for many years and has assessed practices from 1st Edition to the current 5th Edition Standards.
Having assessed hundreds of practices over the years means that we can help you both in the preparation stage as well as remediation of non compliant areas.
We can help you with tools, resources and systems for ensuring your business delivers quality services to your clients. From marketing to patient feedback, social media use to data extraction tools (such as PenCAT) and clinical benchmarking. Contact us to find out how!
Often, the most effective way to address your individual challenges is to receive direct coaching and mentoring support.
This one-to-one service is delivered via recorded video conferencing in a flexible format to meet your needs.
The program minimises the time away from your desk and can be scheduled during your working day.
Casual or pre-paid service plans available
Includes ability to download and view the video conference at any time at your leisure
Provision of resources, tools and templates to meet your needs
Flexible session times between 1 and 2 hours
IT, Data Security & Compliance
GP Contracts - Employee? Contractor? Independent Practitioner?
Getting the structure of your GP and other 'tenant' contracts right is a large foundational element of your business. Get this wrong and your practice is exposed to possible fines and other significant impacts. Are your GPs 'contractors'? Then you may be in the firing line. Want to know more? Get in touch for a risk assessment of your practice structure and assistance with getting it right.
eHealth, hackers, accreditation, data security...it can be overwhelming. We can help with all aspects of electronic data management;
Hardware/software selection and transition to new systems
Cloud or local systems
Policies and procedures that are PIP and RACGP Standards compliant
Minimising the risk of data security breach
Managing your data: Excel and Pivot Tables
We create fully customised cartoon videos that serve as funky tools to educate patients and staff.
These can be incorporated into your waiting room displays, staff meetings and orientation/induction.
Your logo and message is created as a bespoke marketing video