Riwka Hagen - Principal Consultant

GAICD, FAAPM, CPM, B.App.Sc. (Med Lab Sc)

Riwka offers over twenty years direct management experience in the health sector.

  • Fellow of AAPM

  • Certified Practice Manager

  • Australian Institute of Company Directors graduate with board directorships in the health sector

  • Highly experienced RACGP accreditation surveyor.

An accomplished business and project manager with a scientific background, Riwka offers a friendly and professional style, demonstrated in excellent communication and interpersonal skills.

Starting her professional career as a Medical Scientist, Riwka successfully implemented and managed a regional laboratory of a major pathology provider before embarking on a career of medical practice management and General Practice accreditation surveying. She is the founding member and administrator of the Facebook - Practice Managers Network, a highly respected and worldwide forum for medical practice management networking.

Professional Experience & Associations

Chair of Board of Directors ~ Cobaw Community Health

Board Director ~ Rural Workforce Agency Victoria (RWAV)

Accreditation Assessor for General Practices ~ Agpal / QIP

General Manager - Gisborne Medical Centre **Agpal/QIP Rural & Remote Practice of the Year 2015-2017 Winner!**

Business Manager ~ Romsey & Lancefield Medical Centres 

Laboratory Manager ~ Healthscope Pathology

Workplace Assessor/Trainer ~ ITS Melbourne

Network links

Medical Business Services works with a range of experts to ensure advisors with the best skill sets work to deliver your business needs. This includes:

Medical specialist

Allied Health

Community Health


Information Technology 

Accountancy and financial planning

Public health

We are proudly affiliated with:

Green Umbrella Technology



SBM Stavros


Global Medical Education

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Kirsty Doyle - Associate Consultant

Practice Management / Nursing

Starting her professional career as a nurse, Kirsty has worked in both the private and public health sectors in a clinical capacity.  Although a passionate nurse, it was Kirsty’s love for quality and mentoring that lead her into executive roles with a leading Melbourne metro hospital, managing quality improvement, complaints resolution, policy development and critical incident review. 

Throughout her career, Kirsty has worked within the aged care, sub-acute and primary health care sectors, leading business units successfully through accreditation cycles within the RACGP Standards for General Practice and ACSAA quality frameworks. 

Kirsty’s hands on collaborative approach is often called upon to mentor business managers and challenged businesses through areas of risk and compliance. Her proven track record for success has positioned teams as providers of choice throughout her career.

Kirsty brings to the team fifteen years of experience in business management, quality improvement, policy development and business mentorship, and loves the challenge that working within a diverse team brings.


Lynda Poke - Associate Consultant

Practice Management / Finance
B Comm (Melb), Grad Dip Bus (Monash), MBA (Deakin), CPA, Registered Tax Agent

While completing a Commerce Degree in the mid-1980s at the University of Melbourne and directly following graduation, Lynda dedicated more than 15 years as a partner and owner of a Melbourne based public accounting practice that included developing innovative business services to private companies and non for profit organisations.

Lynda has over 30 years business strategy and leadership experience including the most recent seven years in senior management across general practice and primary health care service delivery. Lynda’s primary health care achievements include Springs Medical’s independently nominated and awarded as 2018 Victorian RACGP practice of the year.​

Lynda is committed to continuous improvement in business processes, supporting good governance and organisational sustainability.

Lynda supports dynamic and thoughtful primary health care leadership to deliver quality services to the community.