Riwka Hagen - Principal Consultant

GAICD, FAAPM, CPM, B.App.Sc. (Med Lab Sc)

Riwka offers over twenty years direct management experience in the health sector.

  • Fellow of AAPM

  • Certified Practice Manager

  • Australian Institute of Company Directors graduate with board directorships in the health sector

  • Highly experienced RACGP accreditation surveyor.


An accomplished business and project manager with a scientific background, Riwka offers a friendly and professional style, demonstrated in excellent communication and interpersonal skills.

Starting her professional career as a Medical Scientist, Riwka successfully implemented and managed a regional laboratory of a major pathology provider before embarking on a career of medical practice management and General Practice accreditation surveying. She is the founding member and administrator of the Facebook - Practice Managers Network, a highly respected and worldwide forum for medical practice management networking.


Professional Experience & Associations

Chair of Board of Directors | Cobaw Community Health

Director | Rural Workforce Agency Victoria (RWAV)

Director | The Practice Excellence Institute | Practice Coach

Extensive career in primary health care management

Tamara Kelly

Practice Management | Organisational Culture

Tamara has a strong clinical background, with more than 20 years’ experience in the private and public healthcare sectors, as well as academic research. She led teams in London and Melbourne in the forefront of Radiology, PET/CT. Her excellent interpersonal and patient care skills allowed her to quickly move into leadership roles and working closely with oncology patients for two decades is evident as she displays a high level of empathy in the most challenging situations. Tamara is a skilled and respected leader who loves working within multidisciplinary teams. She mindfully recruits, educates and motivates trusting and caring teams to work together in business at the highest level. Her passion is helping businesses improve workplace culture to get the best from their most important asset – their people.  

Lynda Poke

Practice Management | Finance
B Comm (Melb), Grad Dip Bus (Monash), MBA (Deakin), CPA, Registered Tax Agent

While completing a Commerce Degree in the mid-1980s at the University of Melbourne and directly following graduation, Lynda dedicated more than 15 years as a partner and owner of a Melbourne based public accounting practice that included developing innovative business services to private companies and non for profit organisations.

Lynda has over 30 years business strategy and leadership experience including the most recent seven years in senior management across general practice and primary health care service delivery. Lynda’s primary health care achievements include Springs Medical’s independently nominated and awarded as 2018 Victorian RACGP practice of the year.​

Lynda is committed to continuous improvement in business processes, supporting good governance and organisational sustainability.

Lynda supports dynamic and thoughtful primary health care leadership to deliver quality services to the community. 



We work with a range of industry experts to ensure we deliver the best service and expertise to meet your needs

We are proudly affiliated with:

The Practice Excellence Institute | Practice Coach

Green Umbrella Technology



SBM Stavros

Inspire the Team

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