Workshops | Webinars

We bring passion, energy, expertise and a bit of fun to interactive workshops!

Whether it's an hour, half a day or full day training that you are looking for, we can cater for your needs.

Activity based learning with practical and engaging interaction leads to deeper understanding and enables participants to apply new concepts to their own workplaces and implement lasting improvements.

All content is customised and continually updated to ensure your audience receives relevant information and includes web access to extensive resources, tools and templates.

 

Workshops can be delivered via face-to-face or recorded webinars. Participant attendance certificates and evaluation can be provided. 

Covid-19

Pandemic Planning

Business Continuity

Telehealth & MBS Items

Webinar & Workshop Dates

August 2020 - Western Victoria PHN

August 2020 - North Coast PHN

June 2020 - Murray PHN

July 2020 - Murrumbidgee PHN

June 2020 - SEMPHN

May 2020 - Murrumbidgee PHN

April 2020 - Murrumbidgee PHN

April 2020 - North Western Melbourne PHN

April 2020 - North Coast PHN

A new webinar series has been developed in response to Covid-19 and its impacts on primary care.  During a time of rapid change, health care organisations are seeking comprehensive guidance on how to easily implement change in their businesses, protecting their staff.

  • New updates as they are released by federal and state governments

  • Medicare telephone and telehealth item numbers including compliance requirements

  • Pandemic planning and management processes

  • Keeping your business viable and coping with rapid change

  • Managing risk

  • Identifying new service opportunities

  • Links and resources provided

Budget implications of Covid-19 and stimulus packages

Medicare Compliance Basics, Chronic Disease Items & Health Assessments

Workshop Dates

2020 - Multiple corporate clients

June 2019 - Corporate Client, Werribee

March 2019 - Mareeba - QLD (NQPHN)

November 2018 - East Melbourne PHN

August 2018 - East Melbourne PHN

December 2017 - Aboriginal Health Organisation

July 2017 - Corporate Client

Working within the Medicare compliance framework is critical to ensure practices minimise risk associated with audits. This comprehensive workshop covers the following topics:

  • Medicare CDM & compliance framework

  • Chronic Disease item numbers

  • Health Assessments

  • Consent, documentation, communication & reviews

  • Collaboration requirements

  • Medicare Auditing processes

Workshop topics can be customised to meet your needs to also include:

  • Attendance items

  • Mental health items

  • Procedural items

Medicare Practice Incentives Program

**Updated for QI PIP**

Workshop Dates

2020 - Multiple corporate clients

July 2019 - APNA

July 2019 - Mareeba NQPHN

January 2019 - Ballarat

November 2018 - East Melbourne PHN Doncaster, Bundoora

July 2018 - Swan Hill

The Medicare Practice Incentives Program (PIP) offers practices significant opportunities to provide better quality care for patients and provide additional income. This workshop will review the program eligibility and guidelines as well as make this complex program easy to understand.

  • WPE/SWPEs explained

  • Program eligibility

  • QI PIP

  • eHealth PIP

  • Indigenous PIP

  • After Hours PIP

  • Teaching

  • Procedural PIP

  • Rural loadings

Quality Improvement - QI

Workshop Dates

2020 - Multiple corporate clients

November 2019 - WestVic PHN Ararat

July 2019 - WestVic PHN Colac

March 2019 - WestVic PHN Ballarat

Quality improvement is the constant focus on ensuring that services to patients are developed, modified and reviewed to deliver better health outcomes. We delve into the methodologies that underpin such activities including PDSAs and SMART goal setting. This is an interactive workshop that has received outstanding evaluation and feedback. 
The 2019 program includes focus on cancer screening.

Public Speaker

RACGP - 5th Edition Standards

Workshop Dates

2020 - Multiple corporate clients

May 2019 - Murray PHN - Bendigo, Mildura

April 2019 - Murray PHN - Albury, Shepparton 

April 2019 - Murray PHN - Webinar for nurses

April 2019 - Murray PHN - Webinar for practice managers

December 2018 - SEMPHN Dandenong & Frankston

June 2018 - Webinar (South Australia)

May 2018 - MCCC Echuca

What's new, what's changed, what are the key requirements for the brand new 5th Edition RACGP Standards for General Practice? This one hour workshop provides all the important information in a condensed and easy to follow format.

Accreditation Basics & Cybersecurity Full Day Workshop

Workshop Dates

2020 - Multiple corporate clients

May 2019 - Murray PHN - Bendigo, Mildura

April 2019 - Murray PHN - Albury, Shepparton

Aimed at staff who are new to General Practice or have not yet undertaken accreditation, as well as anyone who'd like to revisit accreditation basics, this full day workshop will meet your needs. Supplemented by a cybersecurity and business continuity/disaster recovery session delivered by Green Umbrella Technology, this workshop has received outstanding evaluation and feedback responses.

Staff Performance Management

Workshop Dates

Now available as eLearning Module!

2020 - Multiple corporate clients

June 2019 - Mareeba, NQPHN (Webinar)

November 2018 - GP Supervisor's Association (Webinar)

Staff performance management is one of the trickiest aspects of the practice management role. From orientation and induction, to position descriptions and performance reviews and conversations - all elements need a careful and measured approach. Learn about performance conversations and how to manage conflicts and poor performance. This workshop includes multiple resources to help you get this right.

Business Planning - Kicking Goals!

Workshop Dates

Now available as eLearning Module!

October 2019 - SEMPHN Dandenong & Frankston

May 2019 - FB Practice Managers Network Webinar

April 2019 - Brisbane North PHN

May 2018 - Agpal Celebratequality Conference

Does your practice have a business plan? Do you understand the steps involved in goal setting to ensure successful outcomes? 
The RACGP 5th Edition Standards for General Practice now require this of all practices - large and small.
Business planning and goal setting is your practice roadmap for strategy, goals, objectives, mission, vision, values, and more. It can be simple or complex and one size does not fit all!
Learn how to use tools to develop and implement your business plan to deliver successful outcomes for your organisation.

Triage in General Practice

Workshop Dates

May 2019 - Mareeba, Qld

October 2017 - Gisborne

May 2017 - Daylesford

Reception staff play a pivotal role in the safe and effective assessment of urgency of patients' medical needs, ensuring that medically urgent and emergency situations are recognised and managed successfully. This interactive workshop provides practical training including communication skills, review of urgent symptoms and presentations using the Prioritisation of Patient: Guide to Urgency for Non clinical Staff (POPGUNS).

Privacy and Confidentiality

Workshop Dates

April 2019 - SEMPHN Dandenong, Frankston

March 2018 - Daylesford

This workshop covers all aspects of privacy and confidentiality for healthcare organisations. We look at the RACGP accreditation requirements for privacy, confidentiality and computer security as well as the Australian Privacy Principles, developing your Privacy Policy and understanding the new requirements for notifiable breaches.
This highly interactive workshop enables participants to use their mobile device to participate in discussions, polling and feedback in real-time.

Improving Technology in General Practice -

Cybersecurity and cyber resilience

Workshop Dates

May 2019 - Murray PHN - Bendigo, Mildura

April 2019 - SEMPHN

April 2019 - Murray PHN - Albury & Shepparton

This workshop covers all aspects of privacy and confidentiality for healthcare organisations. We look at the RACGP accreditation requirements for privacy, confidentiality and computer security as well as the Australian Privacy Principles, developing your Privacy Policy and understanding the new requirements for notifiable breaches.
This highly interactive workshop enables participants to use their mobile device to participate in discussions, polling and feedback in real-time.

Mind Mapping Explained

Workshop Dates

April 2019 - Brisbane North PHN

October 2018 - Murray PHN

Mind mapping is a brilliant and simple technique to visually capture your ideas. This workshop will;

  • Show you the many benefits of mind mapping

  • How to get started

  • Using paper- or software-based tools

  • Provide you with a pathway to clear thinking and communication

Lunchtime webinar

Employee? Contractor? Independent Practitioner?

Workshop Dates

August 2020 - North Coast PHN - Webinar

August 2018 - Webinar

Various dates - component of service reviews

Are you confused about the various contracting models for your GPs and other health providers?

Join us for an overview and delve into the implications of how you manage this complex but important aspect of your practice.

This workshop covers;

  • The difference between employees, contractors & independent practitioners

  • Australian Taxation Office and contractors - issues and implications

  • Flow chart of activities for independent practitioners

  • Service fees and money flows

  • How you can keep administration as simple as possible in complex structures

The resources discussed are available to download.

Integrated Patient Centred Care

Workshop Dates

February 2019 - Murray PHN (introduction workshop) Albury, Shepparton, Bendigo, Mildura

August 2018 - East Melbourne PHN

This 2.5 hour workshop is designed to help implement team based clinics to deliver holistic patient-centred care. We cover;

  • Streamlining care

  • Planning your clinic

  • Practice data - cleansing, using and interpreting

  • Mind mapping as a planning tool

  • Financial budgeting tool

  • Technology and innovation

Dealing with Challenging Behaviour

Workshop dates

Numerous workshops delivered since 2013

In all aspects of life, but especially in the health care environment, we need to deal with challenging behaviour. This interactive presentation considers how challenging behaviour presents itself and strategies for dealing with these difficult situations.

Practice Engagement for PHN Staff

Workshop Dates

August 2020 - North Coast PHN

April 2019 - Brisbane North PHN

October 2018 - Murray PHN

June 2018 - North Coast PHN

Learn about 'what makes General Practice tick'

How does private medical practice work, where does income and expenditure come from and how can practice viability be enhanced by PHN staff?

Spirometry Update

Workshop Dates

Numerous workshops delivered since 2013

This presentation and workshop provides a refresher course primarily for nurses in primary care. This session focuses on the technical requirements for ensuring quality spirometry results, common problems and interpretation of results. A detailed guide is provided to assist with coaching of patients as well as an overview of common respiratory conditions.

Flexible presentation and workshop formats ensure that the right message is delivered to your audience.
Using engaging audio visual styles, Medical Business Services consistently achieves outstanding feedback from participants on content, delivery, learning outcomes and style.

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