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Practice Management
&
Risk Register
**New and updated for 2026**
Now FULLY referenced to RACGP Standards for General Practices
5th Edition (current) & 6th Edition (new)

Are you trying to keep your head above water managing the day-to-day activities of your practice? 

Worried about all the registers you're required to keep for accreditation and compliance requirements?

Tearing your hair out with keeping track of all the information 'bits' that live all over the place?

Not interested in convoluted and complex systems that make the job even harder?

Frequently asked questions

Practice Managers

love

our Registers!

The Register is perfect for my requirements. I was so pleased to not have to re invent the wheel as there is a product like this ready to be used. Thank you!

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Triesa B, Grosvenor & Collins St GP Tas

This looks fantastic! I can’t wait to fill the details in and upload to the portal for accreditation documents .

I now finally have a full accreditation document folder. I never though I would get there!

A big thank you 

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Sophie E, Glen Waverley, Vic

It is very easy to use and adapt to specific needs. The register keeps all details in one place

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Kerry J, Medical Centre QLD

I work with general practices to refine, implement or improve their systems. Riwka’s Practice Management Register is a tool I highly recommend to streamline, consolidate and track all your management activities. It’s an absolute marvel! Simple, easy to understand it covers all the bases and is especially useful for new practices or inexperienced practice managers. 

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Laura T, Consultant

I have been so lost and now I have some direction!

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Ellen B, Coleraine-Casterton Medical Clinic

I'm finding it a great way to bring everything together and feel it is totally invaluable as a hand-over tool from one PM to the next

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Maureen G, East Brunswick Medical Centre

I have been needing some sort of better system to record and keep track of tasks. Some of the tabs it has are Pm tasks lists, reporting, Qi/PDSA, staff Reg, staff Training, incidents/Adverse reactions, feedack/complaints, Ethical Dilemmas, registration just to name a few, all in one place! I purchased ( for a very affordable fee) the Practice management register and the Risk Register Excel spreadsheet and WOW!!! Where has this been in my life it has everything you need in it along with examples. It's a one shop stop with your reminder dates recorded and great to give to asessors for a accreditation. When I explained to my principal doctor what I purchased he was impressed and impressed with me coming up with the idea to buy it. I highly recommend every Practice manager has this, it also helps guide you if you are a first time PM as to what are some of the tasks you should be doing! can't believe I'm excited about excel also if you were to leave your position someone could easily take over. Enjoy

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Katarina MK, Pittwater Family Practice, NSW

So far I've clicked into the attachment and already can't contain the excitement 😆🎉

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Cate P, FNQ Family Practice

Thank you for the templates for our accreditation, we had ours on the 2nd of Feb and the surveyor loved the templates.

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Sharon McM, Melbourne

Just passed our Accreditation with flying colours!

They were very impressed with the templates we purchased from you; I think you might have a few more customers 😊

Jenny R, Flinders Clinic

Medical Business Services maintains the 'KISS' (keep it stunningly simple!) philosophy with this customisable Excel Register that allows you to easily track;

Recurring Practice Manager's Tasks & Hand-over Tracker

  • Aligned to RACGP Standards 6th Edition

  • Monthly, Quarterly, Annual or any other time frame that works for you​

  • Never forget key dates and important tasks

  • Build a bible for task or role hand-over | Many common tasks are listed for you to customise

Meetings & Agenda Planner

  • Aligned to RACGP Standards 6th Edition

  • Manage your reporting schedule for your management meetings

  • Pre-populated with key reporting areas

  • Review the planner ahead of your meetings to ensure you have covered ALL reporting requirements

  • Not yet reporting in a structured way to for your management meetings? This planner will guide you on what to include and plan for the whole year!

  • Add your own bespoke requirements any time

  • Bring the outline to your next management meeting and gain input into the reporting structure

  • Start implementing a disciplined reporting structure, ensuring your authorities and accountabilities are met

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  • Template for regular staff meetings Agenda, to ensure a planned approach and that important focus areas are regularly discussed

  • Completely customisable to meet your practice's needs

Staff Register &
Independent Practitioner 'Contractor' Register

  • Aligned to RACGP Standards 6th Edition

  • Keep track of staff, roles, orientation completion and performance reviews

  • Document all persons including sessional visitors, contractors and non-staff persons that regularly interact with your practice 

  • Easy tracking of length of service

  • With concerns around the need to separate your independent practitioners from staff in all operational areas, we now introduce separate registers to document your doctors' details without it appearing that they are considered as 'employees'. 

Staff Immunisation Register
&
Independent Practitioner/'Contractor' Immunisation Register

  • Aligned to RACGP Standards 6th Edition

  • Linked to the updated staff register with NO double data entry

  • Add in all your staff and visitor immunisation details easily and accurately

  • Present this register as part of your accreditation compliance requirements

  • Easily identify missing vaccination records and track immunisation and serology testing

  • All recommended vaccines are listed together with links and details of requirements

  • Web link to the Australian Immunisation Handbook for further information

  • Immunisation details for independent practitioners/'contractors' is kept separate from employees​

Staff Training Register

  • Aligned to RACGP Standards 6th Edition

  • Track staff training completed​

  • Professional development course costs tracking

  • Can be linked to training certificates via 'hyperlink' function

Key Contacts Register

  • Keep track of all your suppliers and key contacts

  • Perfect for emergency situations when you need your plumber pronto!

Action | Quality Improvement | PDSA Register

  • Aligned to RACGP Standards 6th Edition

  • Track and document your QI activities for PIP​

  • Set goals and track progress

  • Free access to Strategic & Business Plan Template

Adverse Events | Near misses

  • Aligned to RACGP Standards 6th Edition

  • Whenever something hasn't gone quite right, could have been done better or ​an adverse event has occurred, document it in this register to provide a birds-eye view on improvement opportunities. 

  • This register avoids disjointed adverse events reports which get lost over time

Complaints & Feedback

  • Aligned to RACGP Standards 6th Edition

  • Keep track of complaints, follow up actions and identify themes in what your patients are unhappy about.

  • Document compliments and general suggestions for improvement

Ethical Issues

  • Aligned to RACGP Standards 6th Edition

  • Maintain a register of identified ethical issues and your practice's response, ready for accreditation evidence

  • Common scenarios provided

Equipment and Building Maintenance Schedule

  • Aligned to RACGP Standards 6th Edition

  • Identify equipment maintenance activities and when they fall due​

  • Routine building maintenance scheduler with many examples provided

Asset Register

  • Manage and track all your practice's physical assets

    • Full inventory of all assets

    • Track warranty & maintenance

    • Document serial numbers and asset tags

    • Know where you purchased items from & when

Key Registrations

  • Aligned to RACGP Standards 6th Edition

  • Track important registrations​

    • AHPRA​

    • Digital certificate expiries

    • Insurances

    • Leases

    • Contracts

    • Anything else you would like to track!

Promotional Calendar​

  • All annual health promotion activities are listed, enabling you to choose the promotion days or weeks that your practice will participate in. 

  • Subscribe to the events calendar 

Risk Register

  • Aligned to RACGP Standards 5th & 6th Edition

  •  A full-fledged but super simple to use Register that tracks ALL your key clinical and business risks

  • 70 common risks are described with suggested risk ratings and mitigation strategies

  • Review as needed, and easily track increasing, stable and reducing risks

  • Add your own risks

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